At Lady Trendy Shop, we pride ourselves on outstanding customer service. We want you to feel confident when shopping with us. That's why we offer a 30-day return policy from the date of delivery—no matter where in the world you live.
To be eligible for a return, items must meet the following conditions:
Once we receive and inspect your return, we will process a full refund to your original payment method, or arrange an exchange if requested. Refunds typically take 3-5 business days to appear in your account.
If items are returned in a condition that does not meet our policy (e.g., worn, washed, or missing tags), a 10% restocking fee may be deducted from your refund.
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, incorrect size). In such cases, we will cover the return shipping fees.
The following items cannot be returned:
If you receive a faulty or defective item, please contact us within 5 working days of delivery (10 working days for international customers). We will arrange a replacement or full refund, including return shipping costs.
To start a return, please email us at ladytrendyshop@hotmail.com with your order number and reason for return. We'll provide you with return instructions and a return authorization number.
Customers outside the UK: please mark your return package clearly with "UK Return" on the customs declaration to avoid customs charges. Parcels that incur customs fees may be refused and returned to the sender.
📌 For any questions about our return policy, please contact us at ladytrendyshop@hotmail.com. We're here to help!
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