FAQ
Frequently Asked Questions
About Us & Our Service
1. Who are we?
We are Lady Trendy Shop, a global online retailer specializing in stylish, high-quality women's fashion. Established in 2019, we are dedicated to serving fashion-forward women worldwide with a focus on quality, service, and convenience.
2. Where do you ship from?
We ship from our UK-based fulfilment centre, ensuring fast and reliable delivery to customers around the world.
3. To which countries do you deliver?
We offer worldwide delivery to most countries. If you're unsure whether we deliver to your location, please contact us.
Payment & Security
4. What payment methods do you accept?
We accept Visa, Mastercard, American Express, and JCB.
5. Are there any additional taxes or fees at checkout?
No. The price you see at checkout is the final price you pay. We do not charge any additional sales tax at the time of purchase. (Please note that customs duties may apply for international orders—see our Shipping Policy for details.)
6. Is my payment information secure?
Absolutely. Our website is secured with SSL encryption and is fully compliant with PCI-DSS standards, ensuring the highest level of security for your personal and payment data.
Shipping & Delivery
7. What shipping methods do you use?
We use reliable, trackable courier services for all orders.
8. How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a direct link to monitor your package's journey in real-time.
9. How long does delivery take?
UK: 3-5 working days. EU: 5-10 working days. Rest of World: 10-20 working days.
Returns & Refunds
10. What is your return policy?
We offer a 30-day return period from the date of delivery. Items must be in their original, unworn condition with all tags attached. Please see our full Return Policy for details.
11. How do I initiate a return?
Please email us at ladytrendyshop@hotmail.com with your order number and reason for return. We'll provide you with return instructions.
12. How long does it take to process a refund?
Once we receive the returned item, refunds are processed within 3-5 business days.
13. What if I receive a defective or incorrect item?
Please contact us within 48 hours of delivery at ladytrendyshop@hotmail.com with clear photos of the issue. We will arrange a replacement or a full refund, including return shipping costs.
Product Quality & Sizing
14. What materials are your clothes made from?
Our collections feature a variety of high-quality fabrics, including cotton, polyester blends, viscose, and more. Each product page includes detailed material information.
15. What sizes do you offer?
We offer a comprehensive range of sizes, typically from XS to XL. Some styles may also be available in plus sizes. Please check the individual product page for size availability.
16. How do I find the right size?
A detailed size chart is available on every product page. We recommend checking this chart against your measurements before ordering.
Contact & Bulk Orders
17. How can I contact customer service?
For any pre-sale or after-sale inquiries, please email us at ladytrendyshop@hotmail.com.
18. Do you offer discounts for bulk purchases?
Yes, we provide special pricing for orders of 10 items or more. Please contact us at ladytrendyshop@hotmail.com for a quote.
19. I have a question not covered here.
For all other questions, our customer service team is ready to assist. Reach out to us anytime at ladytrendyshop@hotmail.com.
General
20. What if my package is lost or stuck in transit?
Please contact us with your order number, and we will investigate with the carrier and keep you updated throughout the process.
21. When will my order be processed?
Orders are processed promptly after payment confirmation—typically within 2-3 working days.
22. Can I change or cancel my order after placing it?
Please contact us immediately at ladytrendyshop@hotmail.com. We can only modify or cancel an order if it has not yet entered the processing stage.